Call Center Representative (1-Year Contract)

At Principal, we invest in what matters. And building dedicated teams is where it all begins. We’re drawn to people who bring outstanding perspectives, passion, and expertise to help us advance the financial security and well-being of our customers. We also aim to transform our growing business and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

We are looking for a Call Center Representative in Thailand who shall be responsible for all Thai and English incoming and outgoing calls, Emails, and any other touchpoint as necessary, to response all client queries in a timely and professional manner.

What You’ll Do

• Respond to client’s queries with by identifying customers’ needs, clarify information and providing solutions and/or alternatives.
• Promptly handle client’s feedback and complaints according to company's guideline.
• Co-ordinate, research and work with other related parties to resolve all client queries in a timely and professional manner.
• Proactively develop client relationships to better understand clients’ need.
• Responsible for all documentary and administrative tasks.
• Any other responsibilities/tasks as assigned by the Management from time to time.

Who You Are

• Bachelor's Degree or equivalent - Newly Graduated are welcome.
• IC license issued by the Securities and Exchange Commission, Thailand is a must
• Experience in Customer Service or Call Center is a plus
• Excellent communication and interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.
• Knowledge about mutual fund business and Provident fund will be considered as an advantage.
• Well versed in managing multiple line phone system and handling multiple incoming calls.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Who We Are

Principal Financial Group is a Fortune 500 global leader in financial services specializing in insurance, retirement, and asset management. We have 18,000 employees and 51 million customers around the world with over $714B in assets under management.